OLIVAYNE · CUSTOMER CARE
Shipping policy
At Olivayne, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We offer Priority Express Shipping worldwide. Availability depends on your delivery address and is confirmed at checkout.
Shipping Rates
Orders of $40 USD or more qualify for FREE Priority Express Shipping. Orders under $40 USD have a $5.99 USD Priority Express Shipping fee. For other currencies, shipping charges and the free-shipping threshold follow your market’s exchange rate and rounding rules. The applicable shipping amount is shown at checkout.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
|
Country |
Standard Shipping Time |
Express Shipping |
|
United States |
2-4 Business Days |
1-3 Business Days |
|
United Kingdom |
6-9 Business Days |
5-8 Business Days |
|
Canada |
6-9 Business Days |
5-8 Business Days |
|
Australia |
6-9 Business Days |
5-8 Business Days |
|
New Zealand |
6-9 Business Days |
5-8 Business Days |
|
EU (Other) |
6-9 Business Days |
5-8 Business Days |
|
Rest of the World |
8-12 Business Days |
8-12 Business Days |
|
Netherlands |
6-8 Business Day |
4-7 Business Days |
|
Belgium |
6-8 Business Day |
4-7 Business Days |
|
France |
6-8 Business Days |
4-7 Business Days |
|
Germany |
6-8 Business Days |
4-7 Business Days |
|
Austria |
6-8 Business Days |
4-7 Business Days |
|
Luxemburg |
6-8 Business Days |
4-7 Business Days |
Tracking your order
Once your order ships, we’ll email you a tracking link. You can also visit our order tracking page. For address changes or shipping questions, contact support@olivayne.com.